Tag Archives: licensed contractor

A Story: A Day in the Life with a Non-Licensed Contractor

This is a true story and the names of the individuals have been changed to protect the innocent.

XYZ Garage Door Service isn’t a store or office-based business. It’s really just a man trying to earn his living via service, repair, and installation of garage doors. I believe he works out of his home with his wife. When we hired Mr. Johnson, we knew there was an element of risk involved. He wasn’t licensed, but he had the price we wanted. When he came out to do measurements, answer questions, and give us options, he was extremely nice.

He seemed just like a really good guy. We hired him and he installed our garage door. He did an okay job, though probably not as good as a licensed contractor would have done.

Our issues with XYZ Garage Door Service, however, were with the follow-up. Part of our agreement with him was that he would haul away the old door and its remnants. He also said he’d be coming back to do a check after a week, to make sure everything was fine. Unfortunately, there was no follow-up.

Numerous, and I do mean numerous, calls were never returned. He did not come and pick up the door and its remnants as promised, and he never showed up to do this check that “he” volunteered that he’d do. We also had an issue with one element of the installation. Again, no calls were returned.

I did manage to get him one time, and still sounding as nice as can be, he gave me a sing song about helping his wife with their children, blah, blah, blah. More promises were made, and they were never kept.

In the end, we chose not to pursue it further. But the problems remain.

No follow-up, unmet promises and failing to honor obligations… worth the price of dealing with an unlicensed garage door installer? Before choosing someone, make sure they’re a licensed contracted and have a good rating in your local Better Business Bureau.

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Choosing the Right Garage Door Installer

When selecting a professional garage door company for your home, you should sense a few things before actually hiring one.

First, you should do some research and find out if your potential garage door installer is professional to begin with. Make sure you validate proper contractor license. Start by asking for a list of jobs they’ve actually established along with references. Do not rely or trust an ad on your local paper or the internet. Just because they have an ad it does not mean they are trustworthy.

Don’t let their nice, attractive personality fool you. Although they may seem to be of nice character, you may hire the incorrect person for your project. There is wide range of garage door repair technicians in your area to choose from. Fraudulent individuals are out there, so you must filter them carefully. This article will give you a few tips on how to contract your next repair expert where you live.

Some of the most familiar things to consider before you hire your next repair technician or contractor should be as follows: 1. Check how long they have been in business? 2. Are they making any promises on their ads that can be easily voided? 3. How experienced are they, can they really handle the whole job wholly or do they seem limited? 4. Do they have references that you can validate? 5. Do they have a website to where you can seek to find something more about their business?

Below is a break down on the questions mentioned above so that you can be more aware when calling an installer/a technician for your home or business.

1. Find out how long they have been in business. – If you hear the company or technician has been in business for more than 5 years, then that is an excellent chance they are a responsible company. Unlike other companies that crash within the first 5 years of being in business. If the company has been in business for more than 10 years, then rest assured and has peace of mind that you are dealing with a true professional. A company cannot stay in business too long if they don’t have any referrals to back up the business.

2. Selection of Garage Door Services Offered. – Can the business handle every aspect of the project or are they handling one part only and out sourcing the other? This is typical in a small startup company where they are not experienced enough and need the extra resources to finish the job up. Ask if they are going to work on the entire project alone or someone else coming in to do another aspect of the project. You must be extremely careful, your guarantee might be difficult to claim if multiple technicians perform the project. In the end, you will not distinguish who guarantees what? Be sure to commit to one person to complete the whole job right from the start.

3. Reviews and Complaints – Is the company listed with the Better Business Bureau or are they registered with Yahoo, Google and other search engines where clients have been given the opportunity to review the company? We live in an time where referrals are the new way of doing business. It is in our nature to do business with people that have been referred by friends and family.

4. Web Presence – Do a quick search for the company in Google or Yahoo and see what comes up for their company name, many times you will see excellent or may be even bad hits on their reputation, this way you can have a preferred idea who you are dealing with and possibly have something to ask them when you meet with them in person.

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