The Garage Door Rip-Off

Omaha, Nebraska homeowner, Patricia Spellman, paid $500 down for a new garage door in January.

Its now May and her old garage door is still there and can’t be opened. Spellman said, “Rain, sleet snow and hail and I can’t protect my vehicle because I have to park it outside.”

Spellman wrote Garage Door s Systems of Bellevue a $500 check four months ago. Patricia said, “They cashed it within four days.” Since then she’s made up to 35 calls to the company with no new door or any indication when she might get one.

Garage Door Systems has an F rating with the Better Business Bureau. The BBB has received 15 complaints the past three years, most of them from customers who put money down but didn’t receive their garage doors.

Garage Door Systems eventually did put in one garage door and issued a refund to another customer.

This spring it’s a different story for Patricia Spellman with no door or refund.

Patricia said, “I Googled them after the fact and found complaints and stories they had done this is the past. So do your research.”

Her contract listed three phone numbers for Garage Door Systems. Two have been disconnected. A message left on the third number hadn’t been returned.

It’s always best to investigate the companies you do business with. Make sure the company is a state licensed contractor that is also bonded and insured. You can also check with the International Door Association (www.doors.org). Lastly, it’s always best to check your local BBB first!

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