When you start the search, keep the following things in mind to find a reliable technician.
First, make sure the person certified and experienced. If the person has been properly trained in their specific field, this should give you the confidence that you trust the right person to do the work. When looking at the experience of the company that person works for, look to see if the company is licensed, bonded and insured. This will insure that you are dealing with a reputable company that will back the work they do for you. Look at the years they have been in business. A lot of years in business always translate into a reputable company as they would not last if they did not do good work. If you want more proof of their quality, pick a company that is Better Business Bureau approved. The information provided by the BBB will provide you with the number of years in business, if they are certified and if they are approved by Better Business Bureau.
Along with experience is their knowledge. The person should be able to give you accurate estimates of how much the repair is going to cost. If they do not know it off hand, then they should have a price book or sales literature to refer to. From here they can give you options on fixing the problem and suggestions on how to prevent the problem in the future. Be aware on some of the suggestions, as a non-reputable technician will try to sell you things that you don’t need. Here, trust your instincts. If the person is really pushing something you are not sure you really need, get a second opinion.
Pay attention how they explain the problem to you. You want them to give you good, concise details on the problem and your options on fixing it. If they seem to be rushing, they may have lots of back to back appointments which may mean their mind isn’t completely on your problem.
Finally, ask your neighbors, friends and family if they have had a garage door repair, who they used, and if they liked the work that company did. It’s getting a review from a person you trust and you can see the work that was done. These are the people that will give you an honest opinion on who may be best for the job.